Quality in a supply chain: An exploratory case study

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Conference Proceeding

Publication Title

Proceedings - Annual Meeting of the Decision Sciences Institute

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This paper examines an eight tier (including a tier for end users) supply chain whose end product is an oven range. Categories of quality attributes were determined and seven entities were interviewed on topics that included definitions of quality for each organization in the chain along with the inter-organizational effects of quality within the supply chain. Although proven financially successful, the chain was found to have no integrated management of quality goals as well as no common focus on the end user.

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