Defrag and reboot? Consolidating information and communication technology research in I-O psychology
Document Type
Article
Publication Title
Industrial and Organizational Psychology
Publication Date
9-27-2021
Abstract
Several decades of research have addressed the role of information and communication technologies (ICTs) in industrial-organizational (I-O) psychology. However, segmented research streams with myriad terminologies run the risk of construct proliferation and lack an integrated theoretical justification of the contributions of ICT concepts. Therefore, by identifying important trends and reflecting on key constructs, findings, and theories, our review seeks to determine whether a compelling case can be made for the uniqueness of ICT-related concepts in studying employee and performance in I-O psychology. Two major themes emerge from our review of the ICT literature: (a) a technology behavior perspective and (b) a technology experience perspective. The technology behavior perspective with three subcategories (the where of work design, the when of work extension, and the what of work inattention) explores how individual technology use can be informative for predicting employee well-being and performance. The technology experience perspective theme with two subcategories (the how of ICT appraisals and why of motives) emphasizes unique psychological (as opposed to behavioral) experiences arising from the technological work context. Based on this review, we outline key challenges of current ICT research perspectives and opportunities for further enhancing our understanding of technological implications for individual workers and organizations.
Volume
14
Issue
3
First Page
371
Last Page
396
DOI
10.1017/iop.2021.3
Recommended Citation
Hu, X., Barber, L., Park, Y., & Day, A. (2021). Defrag and reboot? Consolidating information and communication technology research in I-O psychology. Industrial and Organizational Psychology, 14 (3), 371-396. https://doi.org/10.1017/iop.2021.3
ISSN
17549426
E-ISSN
17549434