Implications of technology-related work practices for employee affect

Document Type

Book Chapter

Publication Title

Cambridge handbook of workplace affect

Publication Date

2020

Comments

Published in: n L-Q., Yang, R. Cropanzano, C. Daus, & V. Martinez-Tur (Eds.), Cambridge handbook of workplace affect (pp. 497-510). Cambridge University Press, 2020.

Abstract

The modern workplace is continually adopting technological innovations that change the way work is done. These changes involve “new ways of working” that rely on technology-mediated communications with coworkers, supervisors, and clients (Demerouti, Derks, Lieke, & Bakker, 2014). In particular, a considerable amount of work is now being conducted through email exchanges, online messaging, and videoconference meetings either in place of, or in addition to, face-to-face work tasks. Organizations are motivated to adopt electronic communications because of expected productivity and employee well-being gains associated with increased work flexibility (Lewis, 2003). Yet technologically facilitated work can result in both positive and negative consequences for employee productivity and well-being (Charalampous, Grant, Tramontano, & Michailidis, 2019; Day, Scott, & Kelloway, 2010; Ter Hoeven, van Zoonen, & Fonner, 2016).

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