Implications of technology-related work practices for employee affect

Document Type

Book Chapter

Publication Title

Cambridge handbook of workplace affect

Publication Date



Published in: n L-Q., Yang, R. Cropanzano, C. Daus, & V. Martinez-Tur (Eds.), Cambridge handbook of workplace affect (pp. 497-510). Cambridge University Press, 2020.


The modern workplace is continually adopting technological innovations that change the way work is done. These changes involve “new ways of working” that rely on technology-mediated communications with coworkers, supervisors, and clients (Demerouti, Derks, Lieke, & Bakker, 2014). In particular, a considerable amount of work is now being conducted through email exchanges, online messaging, and videoconference meetings either in place of, or in addition to, face-to-face work tasks. Organizations are motivated to adopt electronic communications because of expected productivity and employee well-being gains associated with increased work flexibility (Lewis, 2003). Yet technologically facilitated work can result in both positive and negative consequences for employee productivity and well-being (Charalampous, Grant, Tramontano, & Michailidis, 2019; Day, Scott, & Kelloway, 2010; Ter Hoeven, van Zoonen, & Fonner, 2016).