Exploring drivers of business performance in web-enabled supply chains: the role of web technology training and supply chain integration

Document Type

Article

Publication Title

Journal of Enterprise Information Management

Publication Date

6-13-2023

Abstract

Purpose: Grounded on the resource-based and dynamic capability views and the contingency theories, this study examines the direct and indirect effects of web technology training (WTT) and web-enabled transaction use (WTU) on business performance (BPE) through internal supply chain integration (ISCI) and supplier supply chain integration (SSCI). Design/methodology/approach: Based on survey data collected from a sample of 175 respondents in the USA, the authors used structural equation modeling with AMOS 24.0 to test the measurement model for validity, reliability and the conceptual model for hypothesized structural relationships. Findings: The results reveal that WTT significantly impacts WTU, which, in turn, has a significant direct relationship with BPE. Further, WTU indirectly affects BPE through SSCI. Additionally, ISCI has a significant direct effect on SSCI. Practical implications: The findings support the relationship between WTT and BPE via WTU SCI. Managers are advised to develop ongoing capabilities in WTT to maximize the value of WTU to enhance the ISCI and SSCI operations, thus leading to improvements in BPE. Originality/value: The research contributes to the supply chain literature by empirically demonstrating the usefulness of WTT in improving WTU use and BPE through effective ISCI and SSCI.

Volume

36

Issue

4

First Page

1135

Last Page

1157

DOI

10.1108/JEIM-09-2022-0318

ISSN

17410398

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