The digital continuum: the influence of ownership, access, control, and Cocreation on digital offerings
Document Type
Article
Publication Title
AMS Review
Publication Date
6-1-2020
Abstract
Digital offerings have provided new ways to experience what once were physical products. Such offerings have upended business processes by being less costly for firms to produce, store, and distribute. The ways in which consumers access them and interact with them have called into question traditional notions of ownership, access and control. This paper extends the thinking about digital offerings by proposing a Digital Continuum framework: a conceptual model anchored at one end by Digital Products and at the other by Digital Services. We discuss the benefits and costs that accrue to both consumers and firms along the Continuum that result from differences in ownership, access, control and customization/cocreation.
Volume
10
Issue
1-2
First Page
98
Last Page
115
DOI
10.1007/s13162-019-00149-5
Recommended Citation
Micken, K., Roberts, S., & Oliver, J. (2020). The digital continuum: the influence of ownership, access, control, and Cocreation on digital offerings. AMS Review, 10 (1-2), 98-115. https://doi.org/10.1007/s13162-019-00149-5
ISSN
1869814X
E-ISSN
18698182
