An investigation of the total quality management survey based research published between 1989 and 2000: A literature review

Document Type

Article

Publication Title

International Journal of Quality and Reliability Management

Publication Date

12-1-2002

Abstract

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped under 25 categories. An analysis of the 347 survey based research articles published between 1989 and 2000 using these 25 factors as a framework revealed the most frequently covered TQM factors in the literature. Another goal of the paper was to analyse the objectives of these articles by year and type of journal they were published in to determine the trends in TQM survey based studies and recommend future direction for research. The analysis showed that the objectives of the 347 studies could be grouped under six categories. © MCB UP Limited.

Volume

19

Issue

7

First Page

902

Last Page

970

DOI

10.1108/02656710210434801

ISSN

0265671X

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